Privacy policy
This Privacy Policy describes how rockplanet.cn (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collection of personal information
When you visit this website, we collect certain information about your device, your interactions with this website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual, including the following, as "Personal Information". For more information on what personal information we collect and why, please see the list below.
Device Information
Purpose of collection: To load the website accurately for you and to analyze website usage to optimize our website.
Source of Collection: Automatically collected when you visit our website using cookies, log files, web beacons, tags or pixels [plus or minus any other tracking technologies used].
Disclosure for Business Purposes: Shared with our processor, Shopify [add any other suppliers with whom you share this information].
Personal Information Collected: Web browser version, IP address, time zone, cookie information, websites or products you view, search terms, and how you interact with the website [plus or minus any other personal information collected].
order information
Purpose of collection: To provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping, and to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, To provide you with information or advertisements related to our products or services when in line with the preferences you share with us.
Collection Source: Collected from you.
Disclosure for Business Purposes: With our processor Shopify [add any other suppliers with whom you share this information. For example, sales channels, payment gateways, shipping and fulfillment applications].
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number [insert any other accepted payment method]), email address and telephone number.
share personal information
As described above, we share your personal information with service providers to help us deliver our services and perform our contract with you. E.g:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information we receive, or to otherwise protect our rights.
Use of personal information
We use your personal information to provide you with our services, including: making products for sale, processing payments, shipping and fulfilling your orders, and keeping you up to date on new products, services and offers.
[If your store is located in Europe or your customers are in Europe, please include the following sections]：
lawful basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information on the following lawful bases:
[include everything that applies to your business]
your consent;
the performance of the contract between you and this website;
to comply with our legal obligations;
protect your vital interests;
perform tasks performed in the public interest;
This does not override your fundamental rights and freedoms for our legitimate interests.
reserve
When you place an order through this website, we will retain your personal information for our records unless you ask us to delete this information. For more information about your right to erasure, please see the "Your Rights" section below.
Variety
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal or regulatory reasons.
complaint
As mentioned above, if you wish to lodge a complaint, please contact us by email or post using the details provided in "Contact Details" above.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: [Add the contact information or website of the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
